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OVERVIEW
This website www.thexoxostore with its brand TheXOXO is operated by the company:
Trade name: TheXOXO
Company name: HealthX d.o.o.
Address: Struzevo 88, 4000 Kranj, Slovenia
Email: hello@thexoxostore.com
VAT nr.: SI 93881207
Registration nr.: 9378499000
Entered in the business register: District court Kranj
Entered in the business register of Republic of Slovenia 21.04.2023
Throughout the site, the terms “we”, “us” and “our” refer to TheXOXO. TheXOXO offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
The General Terms and Conditions of Business define the operation of the online store TheXOXO (www.thexoxostore.com), the rights and obligations of the user and TheXOXO, and regulate the business relationship between the provider and the buyer. The buyer is bound by the General Terms and Conditions that are valid at the time of purchase (submission of an online order). The buyer is reminded of the General Terms and Conditions each time an order is placed and confirms awareness and acceptance of them by submitting the order.
TheXOXO reserves the right to amend the General Terms and Conditions. All changes to the General Terms and Conditions will be published on the website https://www.thexoxostore.com and shall take effect upon publication or later, after a specified period, if so stated. TheXOXO will ensure that any notice regarding changes to the General Terms and Conditions is clearly visible on the website.
Acceptance of these General Terms and Conditions in full is a prerequisite for using the services provided by TheXOXO through the website. If you do not agree with these General Terms and Conditions, you must immediately stop using our services. The same applies if you do not agree with any subsequent amendments to the General Terms and Conditions.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
GENERAL CONDITIONS
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
MODIFICATIONS TO THE SERVICE AND PRICES
The prices of products on our website are subject to change without prior notice, but orders already placed and contracts already concluded are unaffected.
At the time the customer places the order, the price indicated in the online shop and confirmed during the order process shall apply. This price becomes an integral part of the purchase contract and cannot be changed without the express agreement of the parties.
We reserve the right to modify or discontinue the services or content on the website, but such modifications shall not affect contracts already concluded.
The price, as one of the essential information pursuant to Article 18 of the Act ZVPot-1, is an integral part of the contract and, as such, pursuant to Article 130(5) of the Act ZVPot-1, may only be subsequently amended with the express consent of the contracting parties.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide accurate, complete and up-to-date order and payment information with each purchase made in our online shop, as this is the only way we will be able to deliver the goods purchased.
In the event of any changes, you undertake to update your account details, including your email address, contact details and payment information (e.g. credit card numbers and expiry dates) without delay so that we can process your order successfully and contact you if necessary.
Your data will be processed in accordance with applicable data protection legislation (GDPR).
OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TheXOXO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless TheXOXO and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Slovenia.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. At the bottom of this page, you can find a date as of when this terms are applicable. It is your responsibility to check our Terms of service periodically for changes.
COMPLAINT PROCEDURE
At HealthX d.o.o., we strive for customer satisfaction. If you encounter any issues, delivery errors, or are dissatisfied with a product, you can contact us via:
Email: hello@thexoxostore.com
Or in writing to our business address: HealthX d.o.o., Struzevo 88, 4000 Kranj, Slovenia
All complaints will be treated seriously, confidentially, and resolved as soon as possible, no later than within 8 business days.
In accordance with Article 32 of the Out-of-Court Consumer Dispute Resolution Act, HealthX d.o.o. does not recognize any provider of out-of-court dispute resolution as competent for resolving consumer complaints. However, we offer the possibility of using the Online Dispute Resolution platform (ODR), which is available here: https://ec.europa.eu/consumers/odr/
COMPLIANCE OF GOODS
Consumers have the right to claim for non-conformity of goods if the goods are not in conformity with the contract, as provided for in the Consumer Protection Act (CPPA-1).
Liability for the conformity of the goods: The seller is liable for any lack of conformity of the goods which exists at the time of delivery and which becomes apparent within two years of delivery of the goods. In the case of second-hand goods, the seller and the consumer may agree on a shorter period, but not less than one year.
2. Consumer rights in the event of non-conformity: If the goods are non-conforming, the consumer has the right to demand:
to restore the conformity of the goods (repair or replacement) free of charge,
a reduction in the purchase price,
or withdrawal from the contract and reimbursement of the amount paid.
3. Return of the goods and packaging: The return of the goods is not conditional on the original packaging, unless this significantly affects the possibility of safe transport or if the packaging was an essential part of the product (e.g. gift packaging). However, the consumer must return the product in the condition in which it was received, if this is possible.
4. Invoice as proof of purchase: The consumer can also rely on other proof of purchase, not necessarily the original invoice (e.g. bank statement, order confirmation email, etc.), to claim non-conformity rights.
5. Non-use of the goods as a condition for return: If the right of return is exercised within 14 days (distance withdrawal), the consumer may test the product to the extent necessary to determine its nature, characteristics and functioning - similar to a physical shop. If the use is excessive, the seller has the right to reduce the refund proportionately.
DURATION OF THE CONTRACT
The contract concluded between the consumer and the provider upon purchasing goods through the online store is valid until both parties have fully fulfilled their obligations. This means the contract terminates once the provider has delivered the ordered goods and the consumer has made the payment.
The consumer has the right to withdraw from the contract within 14 days of receiving the goods, in accordance with consumer protection laws. The right of withdrawal does not affect the validity of the contract until it is exercised in accordance with legal provisions.
Out-of-court CONSUMER DISPUTE RESOLUTION
The company HealthX d.o.o. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes, in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
As an online trader operating within the EU, we hereby provide the link to the EU online dispute resolution platform (ODR): https://ec.europa.eu/consumers/odr
TECHNICAL PROCEDURE FOR CONCLUDING THE CONTRACT
To conclude a contract in our online store, the customer must follow the steps outlined below:
Product selection: The customer selects the desired goods or services on the website, choosing the quantity and other available options, and adds them to the shopping cart.
Reviewing the order: The customer may review their shopping cart at any time, modify quantities or item choices, and remove selected products.
Entering details: The customer enters the required personal details (name, address, contact information) and selects the preferred payment and delivery methods.
Order review: Before final confirmation, the customer has the opportunity to review all details of the order, including products, prices, payment, and delivery methods, as well as any additional costs.
Order confirmation: The customer confirms the order by clicking the "Complete Purchase" button. Once this step is completed, the contract is deemed concluded, and the business begins processing the order.
Order confirmation email: After the order is processed, the customer will receive an email confirmation with all essential details about the order, including product names, prices, delivery information, and the option to withdraw from the contract according to applicable laws.
Conclusion of the contract and consumer rights: The contract is considered concluded when the customer receive the goods and the goods are paid. At this point, the 14-day period for exercising the right of withdrawal begins, as prescribed by the Consumer Protection Act (ZVPot-1).
INDICATION ON THE STORAGE OF THE TEXT OF THE CONTRACT
The company will store the text of the contract, which will contain all the essential information about the order, such as information about the products, price, payment, delivery and the consumer's rights. The consumer can request a copy of the contract at any time, which will be made available to him electronically.
TECHNICAL MEANS TO IDENTIFY AND CORRECT ERRORS BEFORE PLACING AN ORDER (one-step checkout)
In our one-step checkout process, the consumer reviews and enters all the necessary information to complete the order on one page. In order to ensure the correctness of the information, we have implemented the following technical means to identify and correct errors before the order is placed:
1. Real-time review and modification of data: On our order page, the consumer immediately sees all the information entered, including the products in the basket, the quantity, the price, the shipping and payment options selected, as well as all the necessary personal data (name, address, contact information). If the data is incorrect or missing, when an error is detected, the user will be alerted with a clearly visible notice to correct the data before placing the order.
2. Error warnings: Any errors, such as incorrect or missing information (e.g. wrong address, invalid email address), will be indicated by red markers or text that clearly alerts the consumer to the error and directs them to make the necessary corrections.
3. Automatic data verification: When the consumer enters the data, the system automatically checks all mandatory information such as the correct format of the email address and telephone number. In case of an error in the input, the user will be immediately shown the error so that they can correct the information before placing the order.
4. Order summary before final confirmation: On the same page, the consumer reviews the summary of their order, where they can check one last time all the products, their quantities, prices, selected delivery and payment. If there are any errors, when clicking on the order confirmation button, the consumer is immediately notified of any errors which he/she must correct before he/she can place the order.
5. Correction before placing the order: The consumer can easily correct any errors before finalising the order. It is easy to change product quantities, correct personal details, choose a different delivery or payment method, and correct any other errors in the order before placing the order.
SHIPPING AND RETURN POLICY
Shipping and return policy you can find in separate tabs and are part of our general terms and conditions. Accpeting this terms you also confirm that you accept Shipping terms and return policy.
Link to shipping policy: https://thexoxostore.com/en/policies/shipping-policy
Link to Return policy: https://thexoxostore.com/en/policies/refund-policy
INDICATION OF OTHER LANGUAGES IN WHICH THE CONTRACT MAY BE CONCLUDED
In addition to Slovenian, the contract may be concluded in the following languages:
English
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@thexoxostore.com
Date of validity: as of 27.04.2025